Refund policy

We want you to be satisfied with your purchase from RubsSupply. If something isn’t right, we’re here to help.

Returns

We accept return requests for eligible items within 7 days of delivery, provided the item is unused, in its original condition, and in the original packaging.

Certain items may not be eligible for return due to hygiene or safety reasons unless they arrive damaged or defective.

To request a return, please visit our Contact Us page and provide your order number along with the reason for the return. Our team will review your request and guide you through the next steps.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 24 hours of delivery via the Contact Us page. Include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the outer packaging

  • A photo of the shipping label (if available)

Once reviewed, we will arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be processed back to the original payment method. Please allow several business days for the refund to reflect, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to an error on our part.