FAQ

1. Where do you ship?

RubsSupply ships to the locations available at checkout. If your address does not appear as an option during checkout, we may not be shipping to that area just yet.

2. How long does order processing take?

Orders are typically processed within 1–3 business days. Once your order has been dispatched, you’ll receive tracking details to follow your delivery.

3. How long does delivery take?

Delivery times may vary depending on your location and courier service. Please allow additional time during peak periods, public holidays, or promotional campaigns.

4. What if my order is delayed?

If your order appears delayed, we recommend allowing a few extra business days, as courier delays can occasionally occur. If the delay continues, please reach out via our Contact Us page and we’ll be happy to assist.

5. What if my tracking shows “delivered” but I haven’t received my package?

If your tracking status shows “delivered” but you cannot find your order, please:

  • Check around your property

  • Ask neighbors or building reception

  • Contact the courier using your tracking number

If you still need assistance, please contact us through the Contact Us page within 7 days of the delivery status.

6. What should I do if my item arrives damaged?

If your order arrives damaged, please contact us within 24 hours of delivery via the Contact Us page. Be sure to include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the outer packaging

  • A photo of the shipping label (if available)

We will review the issue and arrange a replacement or refund where appropriate.

7. How can I contact RubsSupply?

For all questions, concerns, or support requests, please visit our Contact Us page. Our team is always happy to help.